The Ultimate Solution For Crypto Refunds

Equip yourself with the ability to refund customers who make payments in cryptocurrencies. It's fast, versatile, and hassle-free - just like it's supposed to be.

Refunding Cryptocurrencies Made Easy

Reimburse customers from the user dashboard or via API

Issue a refund in a matter of minutes directly from the GUI, or connect to the API endpoint and do it your way.

Issue refunds in any currency using funds in your balance

Send your customers their money back in any currency they want using currencies you have in your balance.

Execute full or partial refunds without intermediaries

Discover benefits of refunding cryptocurrency payments from the same system that collects them.

Refund Service Pricing:

Full pricing list >
FEE TYPE FEE
Refund Issuance Fee: 0,25 EUR per issued refund
Conversion Fee: 0.1% from converted amount

*Applied only when a refunded currency differs from a currency used to issue a refund.

WE ARE Lumen

Start Accepting Crypto Today!

  • 70+ cryptocurrencies available to accept;
  • Instant order confirmations;
  • Automatic refunds for unsuccessful payments or overpayments;
  • Accept slight underpayments;
  • Conversion of collected crypto to fiat into a bank account (optional);
  • Multiple payout & withdrawal options;
  • Dedicated dashboard to track and manage orders;
  • Quick, free and straightforward setup.
More About Accepting Crypto >

Have questions?

Fill out the form below to contact an Account Manager if you have any questions or need assistance with Lumen products.

Frequently Asked Questions (FAQ) about crypto refunds

What's a merchant refund at Lumen? −

A merchant refund at Lumen is a feature that allows you to return cryptocurrency payments to your customers. This can be done for various reasons such as order cancellations, returns, or payment errors.

Why should a merchant use a cryptocurrency refund feature? +

Using cryptocurrency refunds provides several benefits: it maintains customer trust, complies with consumer protection laws, handles payment errors gracefully, and offers a seamless experience for both merchants and customers in the crypto ecosystem.

How does a merchant refund work at Lumen? +

Refunds work by transferring the cryptocurrency back to the customer's wallet address. You can issue refunds through your Lumen dashboard or via API, and the system handles the blockchain transaction automatically.

What's a refund form and where do I find it? +

The refund form is available in your Lumen merchant dashboard under the "Transactions" section. You can also access it via our API for automated refund processing.

What do I need to be able to issue a refund? +

To issue a refund, you need: a verified Lumen merchant account, sufficient balance in your account, the original transaction details, and the customer's wallet address where the refund should be sent.

Is there anything a customer must do to receive a refund? +

Customers don't need to take any action to receive a refund. The cryptocurrency will be automatically sent to their original wallet address. They just need to wait for the blockchain confirmation.

How is the refund amount calculated? +

The refund amount is calculated based on the original payment amount. You can choose to refund the full amount or a partial amount. The system will automatically handle the conversion if refunding in a different currency.

Is it possible to issue partial refunds? +

Yes, Lumen supports both full and partial refunds. You can specify any amount up to the original payment amount when processing a refund through your dashboard or API.