Find all the essential information in regards to terms and policies at LUMEN.
WE ARE LUMEN
The Company endeavors to address all legal inquiries, information requests, subpoenas, and related matters with the utmost care and diligence, ensuring a timely and efficient response.
ContactThe Travel Rule mandates that Virtual Asset Service Providers (VASPs) share the sender and receiver information during cryptocurrency transactions to combat illegal activities.
ContactShould you have any concerns regarding data protection or wish to exercise your right to be forgotten, we invite you to follow the provided link and complete the form.
ContactIf you have any complaints or inquiries, please do not hesitate to provide us with the necessary information, and we will make every effort to address your concerns promptly.
ContactYes,LUMEN operates under proper authorization and regulatory compliance. We maintain all necessary licenses and registrations required to provide cryptocurrency payment services in the jurisdictions where we operate.
Yes, LUMEN is subject to regulatory supervision by relevant financial authorities in the jurisdictions where we operate. We maintain compliance with all applicable financial regulations and undergo regular audits and examinations.
Yes,LUMEN is fully compliant with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations. We adhere to applicable laws including the Bank Secrecy Act (BSA), EU's 5th Anti-Money Laundering Directive, and other relevant AML/CFT frameworks in our operating jurisdictions.
For legal disputes and matters, please contact our legal team through the "Contact Our Legal Team" section above. You can reach out for legal inquiries, complaints, data protection matters, or any other legal concerns. We are committed to resolving all matters promptly and professionally.
LUMEN retains personal data only as long as necessary for the purposes for which it was collected, or as required by applicable laws and regulations. Generally, we retain customer data for a period of 7 years after the termination of the business relationship, in accordance with AML and record-keeping requirements.
MiCA (Markets in Crypto-Assets) is the EU's comprehensive regulatory framework for crypto-assets. It establishes uniform rules for crypto-asset service providers, including licensing requirements, operational standards, and consumer protection measures. LUMEN is preparing for full MiCA compliance to ensure continued operations in the European market.